Honest advice on older systems
Knowledge built over decades
Support after the job is done
We have used this company for many years for our water softener and water filter. Having been very satisfied with the reliability, function and the length of time our water softener has lasted particularly living in a very hard water area we finally had to replace it recently. As always the team are always friendly, helpful , efficient, punctual and we are extremely satisfied with their workmanship. Highly recommend.
jade cumming, Google
Keep your water softener working properly
Hard water soon makes itself known when limescale builds up on taps, appliances start working harder, and your softener stops performing as it should. We carry out water softening systems service and repair work for homes and businesses across East Anglia, helping you get your system back to proper working order. From routine maintenance to fault finding, we deal with underperforming units, worn parts, leaks, and cleaning that keeps everything running efficiently.
Clarity Water Solutions has been doing this since 1981, so we know the sort of issues that crop up in older systems as well as newer models. You might notice soap not lathering well, scale returning in kettles, or salt being used oddly, and those signs usually mean your unit needs attention. We take a practical approach in East Anglia, checking performance carefully and giving you honest advice on whether a repair still makes sense or if replacement would be the better call.
Servicing that looks beyond the obvious fault
A proper service is not just a quick glance under the lid and off we go. We inspect the system, check how well it is softening, clean key parts, and replace worn components where needed to help prevent bigger trouble later on. Our engineers work on a wide range of makes and models, which matters when your unit is older or has started behaving unpredictably.
If your system has a hidden leak, poor regeneration, or a drop in output, we trace the cause and explain it clearly. We also support domestic and commercial customers with ongoing aftercare, so you're not left guessing what happens next.
What we can help you with
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Routine water softener servicing
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Fault diagnosis and troubleshooting
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Repairs to underperforming systems
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Replacing worn or damaged parts
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Leak and system fault checks
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Cleaning to maintain efficiency
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Advice on older system replacement
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Domestic and commercial support
Areas we service
We install, service and repair water softeners, drinking water systems & boiling water taps and provide salt deliveries across the region
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Norwich & Wymondham
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Bury St Edmunds & Stowmarket
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Ipswich & Woodbridge
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Colchester & Halstead
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Dereham & Fakenham
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Thetford & Swaffham
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Great Yarmouth & Lowestoft
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Kings Lynn & Wisbech
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Beccles & Bungay
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Saxmundham & Woodbridge
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Diss & Attleborough
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Cambridge & Newmarket
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Cromer & Sheringham
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Hadleigh & Sudbury
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and all towns and village in-between!
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Frequently asked questions
Honest advice on older systems
Some units are worth repairing and some are not. We explain the condition clearly so you can decide what feels sensible for your property.
Knowledge built over decades
We've worked with water treatment systems since 1981. That experience helps us recognise faults quickly and avoid guesswork.
Support after the job is done
A repair is only part of the picture. We stay available for ongoing maintenance and aftercare when your system needs more attention later.